## Terms and Conditions
**Last updated: April 10, 2026**
Welcome to Kukoo ("Kukoo", "KukooHub", "we", "us", or "our"). These Terms and
Conditions ("Terms") govern your access to and use of the Kukoo mobile
application and website (together, the "Platform"), operated by **Kukoo
Delivery Company** (trading as **KukooHub**), having its registered office
at Adrian Enclave, Simon Nagar, Nagercoil, Tamil Nadu 629001, India.
By creating an account, placing an order, or otherwise using the Platform,
you agree to be bound by these Terms. If you do not agree, please do not use
the Platform.
### 1. Services Offered
Kukoo is a multi-service local delivery platform. Through the Platform, you
may access:
- **Food Ordering** — order food prepared by partner restaurants for
delivery or pickup.
- **Grocery Delivery** — order fruits, vegetables, and daily grocery items
from partner stores.
- **Fresh Meat Delivery** — order fresh-cut meat and related products from
partner stores.
- **Instant Parcel** — book on-demand courier/parcel pickup and delivery of
documents, gifts, and packages within the serviceable area.
- **Kids' Snack Box (Snack Planner)** — subscribe to or order curated,
weekly-planned snack boxes for children.
Kukoo acts as a technology platform connecting you with independent
restaurant partners, store partners, and delivery partners ("Partners").
Kukoo is not the manufacturer, seller, or preparer of food, grocery, or meat
products listed on the Platform unless explicitly stated otherwise, and is
not the sender or intended recipient in Instant Parcel bookings.
### 2. Eligibility and Account Registration
- You must be at least 18 years old, or using the Platform under the
supervision of a parent or legal guardian, to create an account and place
orders.
- You are responsible for maintaining the confidentiality of your account
credentials and for all activity under your account.
- You agree to provide accurate registration, delivery, and contact
information. Kukoo is not liable for failed or misdirected deliveries
caused by inaccurate information you provide.
### 3. Orders and Bookings
- All orders/bookings placed through the Platform are subject to
acceptance and availability. Kukoo or the relevant Partner may cancel an
order if items are unavailable, the delivery address is outside the
serviceable area, or in cases of suspected fraud or abuse.
- Estimated delivery/pickup times shown on the Platform are estimates only
and are not guaranteed, and may vary due to traffic, weather, order
volume, or other circumstances beyond Kukoo's control.
- **Instant Parcel bookings:** you confirm that the parcel contents are
lawful, do not include prohibited, hazardous, perishable-without-packaging,
or restricted items, and you accept responsibility for accurately
declaring the contents. Kukoo and its delivery partners reserve the right
to inspect, refuse, or return any parcel that appears to violate this
clause.
- **Kids' Snack Box / weekly planner:** subscription or recurring orders
will be processed on the schedule you select. You may modify or pause an
upcoming cycle before the applicable cutoff time shown in the app; orders
already being prepared cannot be modified.
### 4. Pricing and Payment
- Prices for food, grocery, meat, parcel, and snack box items are set by
the respective Partner or by Kukoo and are displayed on the Platform at
the time of ordering, inclusive of applicable taxes unless stated
otherwise.
- Delivery fees, packaging charges, platform fees, and applicable surge
pricing (if any) will be shown at checkout before you confirm payment.
- Payment may be made via the payment methods available on the Platform,
including online payment and cash/pay-on-delivery where offered. You
authorize Kukoo and its payment processors to process payments for orders
you place.
- In case of payment failure after debit, refunds (if applicable) will be
processed to the original payment method within the timeframe disclosed
in our Refund Policy.
### 5. Cancellations and Refunds
- You may cancel an order before the Partner begins preparation or the
delivery partner is assigned, subject to the cancellation window shown in
the app for each vertical (food, grocery, meat, parcel, snack box).
- Cancellations after preparation/dispatch has begun may not be eligible for
a full refund.
- Refunds for damaged, incorrect, spoiled (grocery/meat), or missing items
will be evaluated case by case. Where a refund is due, it will be
processed to your original payment method (or as Kukoo wallet/store
credit, where offered) within 5–7 business days of approval. For
cash/pay-on-delivery orders, refunds will be issued via bank transfer or
UPI to the details you provide.
- To request a refund, contact us within 24 hours of delivery via the
in-app support option or at kukoodeliverycompany@gmail.com, with your
order ID and a description of the issue (photos help for damaged/spoiled
items).
- Instant Parcel bookings cancelled after a delivery partner has been
dispatched for pickup may incur a cancellation fee.
### 6. Delivery
- Delivery is available within Kukoo's serviceable zones, currently
centered on Nagercoil and surrounding areas, and may expand over time.
- You are responsible for being reachable at the delivery address during
the estimated delivery window. Repeated failed deliveries due to
unavailability may result in order cancellation without full refund.
- For Fresh Meat and Grocery orders, you are responsible for promptly
refrigerating or consuming perishable items after delivery; Kukoo is not
liable for spoilage after successful delivery.
### 7. Partner and User Conduct
- Kukoo does not sell food, grocery, or meat products directly. All such
products are listed and sold by independent Partner restaurants and
stores, who are solely responsible for the quality, safety, hygiene, and
legality of their products, including holding a valid FSSAI registration
or license (or equivalent) where required by law. Kukoo is not a food
business operator for these products and makes no representation as to
Partner compliance beyond what is reasonably verifiable at onboarding.
- You agree not to misuse the Platform, including placing fraudulent
orders, abusing promotional offers, or harassing delivery partners or
Partner staff.
- Kukoo reserves the right to suspend or terminate accounts that violate
these Terms.
### 8. Intellectual Property
All content on the Platform, including the Kukoo/KukooHub name, logo, app
design, and text (excluding Partner-supplied content such as menus and
product photos), is owned by or licensed to **Kukoo Delivery Company** and
may not be copied, reproduced, or used without written permission.
### 9. Limitation of Liability
To the maximum extent permitted by law, Kukoo's liability for any claim
arising from your use of the Platform, whether for food, grocery, fresh
meat, parcel, or snack box services, is limited to the value of the order or
booking giving rise to the claim. Kukoo is not liable for indirect,
incidental, or consequential damages, or for delays or failures caused by
events beyond its reasonable control (including Partner error, third-party
delivery delays, or force majeure events).
### 10. Third-Party Services
The Platform may link to or integrate with third-party services (including
payment gateways, maps, and services such as Google's Order-with-Google
integration). Kukoo is not responsible for the content, policies, or
practices of third-party services.
### 11. Privacy
Your use of the Platform is also governed by our Privacy Policy, available
at `https://app.kukoo.in/privacy-policy`, which explains how we collect, use,
and protect your personal data.
### 12. Changes to These Terms
Kukoo may update these Terms from time to time. Continued use of the
Platform after changes are posted constitutes acceptance of the revised
Terms. We will update the "Last updated" date above when changes are made.
### 13. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes arising out of
or in connection with these Terms shall be subject to the exclusive
jurisdiction of the courts at **Nagercoil**, Tamil Nadu.
### 14. Contact Us
For questions about these Terms, contact us at:
- **Phone:** +91 81900 88833
- **WhatsApp:** https://wa.me/918190088833
- **Address:** Adrian Enclave, Simon Nagar, Nagercoil, Tamil Nadu 629001
- **Email:** kukoodeliverycompany@gmail.com
